The phone and chat for Customer Service are unfortunately closed Monday 25.05.2015.
You are always welcome to send us an email and we will respond as soon as possible.
Parcels will not be shipped from the warehouse on this date.
More questions? Please contact us and our great customer services team will answer all your questions.
Alternatively, consult our FAQ page
- As soon as your order has left our warehouse, you will receive an email notifying you about the status of your order along with the tracking number.
- Track the status under 'My Account' until the parcel reaches you.
- For more information, please click here.
- An item can be returned to us within 30 days of receipt.
- The return shipping costs will be deducted from your refund.
- Put the return item and return note in the bag (re-use the bag the order was sent in, or if you received your items in a package, use the bag we included).
- Put the prepaid return label sticker on your return parcel (return label was sent with your parcel).
- Your parcel is now ready to be shipped.
- Read more about our return policy here.